1. Return Eligibility Criteria Returns are accepted strictly under the following limited circumstances:
- The customer received a physically damaged, defective, or structurally compromised product.
- The product delivered does not match the model, color, or specifications ordered on the invoice.
- Return requests must be logged within 7 calendar days of delivery.
2. Non-Returnable Items
- Items that display visible signs of wear, creasing, marked leather soles, or altered condition will be rejected and returned to the buyer at their expense.
- Custom-built or fully bespoke shoes created according to unique, non-standard customer measurements outside our standard size grid are non-returnable unless a clear manufacturing defect exists.
3. Inspection & Final Approval
- All returned merchandise undergoes rigorous physical inspection by our quality control team. DEMOC reserves the right to decline return requests if the item fails to meet our return standards.
